Sociology Terms
BPO (Business Process Outsourcing)
Last Updated
28th May, 2026
Date Published
28th May, 2026
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- A practice whereby a particular part of the production process or component of a service industry is contracted out to be performed by a third party.
- For example, a telephone company that provides phone lines and services, may outsource its customer service division, i.e., get another smaller company to handle all calls and complaints by customers.
Sociology Terms
Sociology Terms