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What citizen-centric initiatives and their outcomes should I track for UPSC?

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  • Sleepy Classes IAS recommends tracking citizen-centric tools like PRAGATI, CPGRAMS for grievance redressal, and RTI portals.
  • Evaluate their outcomes through metrics like reduced response times, improved public transparency, and enhanced accountability.
  • Use their GS2 governance modules to supplement these frameworks with NITI Aayog's best-practice administrative case studies.